A Manual for Health Care Professionals You’ve probably heard the story: The doctor asks the non-English-speaking patient how he’s doing; the patient gives a lengthy response involving wild gesticulations and dramatic facial expressions, and the interpreter declares, “He says he’s fine.” Anyone who has to…
One of the first points cited in favor of telephone interpreting is cost savings, though it is in fact not always cheaper than on-site interpreting. Other advantages include:
Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care: This monograph was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. The Roadmap for Hospitals provides recommendations to…